Refund policy

RETURNS & REFUNDS POLICY

This return policy applies to all our customers, regardless of the country you purchase from.

We offer a 30-day return policy: you have 30 days after receiving your order to request a return.

The item must be in the same condition as when you received it, unused, with any tags attached (if applicable), and in its original packaging in order for the return to be accepted. You will also need your receipt or proof of purchase (order number or invoice).

To initiate a return, contact us at wayviewstore@gmail.com with your order number and the reason for the return.

Please note that returns must be sent to the address we provide by email once your return request has been approved.

If your return is accepted, we will provide instructions on how and where to send the package. Items returned without first requesting a return by email will not be accepted.

DAMAGES & ISSUES

Please inspect your order as soon as you receive it and contact us immediately at wayviewstore@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue as quickly as possible.

EXCHANGES

We currently do not offer direct exchanges. The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order separately.

RIGHT OF WITHDRAWAL (14 DAYS) — EU CUSTOMERS ONLY

This section provides an additional legal guarantee that applies only to customers purchasing from within the European Union. It does not replace or reduce the general 30-day return policy described above, which applies to all customers regardless of their country.

If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, for any reason and without having to provide a justification, as provided by consumer protection regulations. This right also applies to items purchased at a discount or on sale.

As with the 30-day return policy, the item must be in the same condition as when you received it, unused and in its original packaging, and you must retain your proof of purchase.

REFUNDS

We will notify you by email once we have received and inspected your return and confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method within a maximum of 14 days from the confirmation. Please note that your bank or card issuer may take additional days to process and credit the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at wayviewstore@gmail.com.

CONTACT

For any questions regarding returns, refunds, or the status of your order, you can contact us at any time at wayviewstore@gmail.com.